Conflict Resolution

Session Description

Conflict is inevitable. Everyone has had them and will probably have them in the future. This training program offers participants tools and techniques to bolster their confidence in addressing workplace conflicts more effectively. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions. Course objectives: By the end of this training course participants will be able to: * Learn, practice and follow a process of resolving conflict * Become more confident in handling interpersonal and common workplace conflict situations * Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict * Follow a step-by-step process of successfully mediating conflict between two parties.

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